To return an item that is not faulty or no longer required you must submit a request by one of the methods below:

1.      By telephone using 01509 262121

2.      By Fax using 01509 262122

3.      By e-mail using sales@bondrite.co.uk

 Returns are governed by the following policies

1.          Your return request must be received within 7 days of receipt of goods. We will decline all requests made    after this period.

2.          We will only accept returned items if they are unused and in the condition that they were originally sent.

3.          We cannot use our courier to collect goods. You must arrange for the goods to be returned to us, and ensure that you have adequate insurance and transported via suitable courier if the product is hazardous.

4.          You will be responsible for all postage/carriage costs

5.          We will not accept returned items without a returns authorisation note. You will be issued with a returns note once your request to return items has been approved, and you should include this in the parcels that you are returning.

Order Problems

In the unlikely event that there is a problem with your order, whether it is to do with delivery or the actual products you have received please contact our offices via phone on 01509 262121.

If your order arrives damaged or is missing items please contact us within 2 working days of receipt. Damaged items must be signed for as “damaged” for insurance purposes.

If you have received incorrect goods please contact our office so that we can arrange a collection and re-delivery.